Interfood feels responsible to protect the personal data of our business partners and to safeguard your privacy. We believe in the importance of keeping our services transparent, personal and reliable. To inform you about the way we collect, use and protect your information we have this created this statement.
1. About this Privacy Statement
This Privacy Statement describes the collection and use of your personal information. This Privacy Statement does not apply to the use of your personal information by websites that are not operated by Interfood, even though links to these websites may be included on ours.
Interfood might change this Privacy Statement. In case of significant changes, we aim to inform you before the changes become effective.
This Privacy Statement was last updated on 9 March 2018.
2. How we use your information
2.1 Contacting Interfood
If you contact us by telephone, email, social media or by completing an online form, we register your information accordingly. We register your name, address, telephone number, email address and all other personal data provided by you.
We only use the provided data to respond to you, handle your complaints and, after removing all items that relate to you, for improving our products and services.
Personal information provided by you will be stored for no more than two years.
2.2 Subscribing to a Newsletter
If you subscribe to our newsletters or leave your phone number for this purpose, your name, email address and phone number will be used to inform you about Interfood products, related promotions and/or events. We also store your interaction with our newsletters, for instance whether you opened the email or clicked on items in the newsletter.
We keep you on our mailing lists until you choose to unsubscribe by clicking on the unsubscribe link in each newsletter. If you want to keep receiving newsletters but do not agree to us sharing your information for displaying advertisements, please send us an email too.
2.3 Participation in our events
You can take part in our events. We collect your personal data, such as your name, address, email address and age if and when needed for participation in our events. Your information is used to confirm your registration, to verify eligibility and to execute the event. If you subscribe to a newsletter when taking part in an event, we link the information to your (newsletter) profile.
In addition this Privacy Statement, campaigns or promotions may be governed by additional privacy terms. Please take a moment to familiarize yourself with such terms before participating in any such campaigns or promotions.
2.4 Visiting our Website
When you are using our websites we collect technical information about your device and your interaction with our website.
We collect information such as:
The IP address of your device
Information on the operating system and browser of your device
Your interaction with our website and online advertisements
2.5 Interaction via Social Media
On our social media pages
When you communicate with us via social media (for example via Linkedin), we will receive some of your information. You can communicate on our social media pages by:
Placing a comment or sending a message
Becoming a follower (by clicking on a "like" button or subscribing to a YouTube channel, for instance)
Participating in our contests and campaigns on social media (Facebook lead forms, for example)
We will receive information such as your (user) name, your profile photo, the place where you live, your email address and your gender. You can check your social media account settings and the social media Privacy Statements to find out more.
We use your information to respond to your comments and messages, to analyse and measure our consumer population and to enable you to participate in our contests and events.
On your social media pages
We also use social media to display advertisements. This is either based on the information the social media platform has collected from you or the information Interfood has collected from you, such as when you subscribe to our newsletters (see 2.2 above).
In case the social media platform has collected the information, Interfood does not get access to that information. As a result, we have no say in how the platform stores and uses the information. We recommend reading the conditions and Privacy Statements of your social media provider. They also often provide you with account settings or some other means to change your privacy settings.
In case we share your personal information, like your email address or phone number, the social media platform uses your information to include or exclude you from seeing a particular advertisement. Your information will be encrypted (hashed) when transferred to the social media platform. If you don’t have a profile on a particular platform, that platform won’t be able to decrypt the information and find out who you are.
We may also proactively contact you on social media if you’re connected to us or if you post a photo or video linked to Interfood or our products.
2.6 Visiting our Offices and Warehouses
If you visit our business premises, we register your personal information, like your name, email address, your organisation and, if needed and with your consent, an entry declaration for securing hygiene. The information may be collected digitally (through a portal) or physically by completing a form.
We use the data to safeguard the safety and health of our products and employees, in case of calamities and to exclude unauthorised access to our offices and production facilities.
Your personal information will be stored for no more than 1 year.
3. How we use your information
3.1 Sharing, receiving your information with others
Which other parties have access to your information?
Interfood does not sell your information to others, but we make personal information available to partners that work with us to provide products and services, or that help us market to customers. Whether your information is provided to these partners depends on the nature of your interaction with us:
Email marketing partners, to send you our newsletters, call or text you
Media agencies, to manage our website and to display advertisements on the internet
Marketing agencies, to assist us in organising for example events
Companies that assist us in analysing customer data
Social media platforms, to show you our advertisements
Our partners only use your information under our instructions. We take measures to ensure that your information is used only for the purposes described in this Privacy Statement.
Where necessary, we might share your information with Interfood group companies.
Personal data will only be provided to supervisory bodies, fiscal authorities and/or investigating authorities if Interfood is obliged to do so by law.
From which other parties do we receive your information?
Interfood does not collect your personal information from others without you knowing about it first. If we receive information from others, we always ensure that we have your consent for receiving and using the information.
3.2 Storing your information
We use various systems and databases to store your personal information. Some are managed by Interfood and others by our partners (see 3.1 above). Because we fully understand the importance of keeping your information secure, we have taken various technical and organisational measures to protect your information against loss or improper use. Our systems and applications are protected according to the applicable standards for information protection.
Most personal information is stored within the European Union. If personal information is passed on to recipients in countries outside the European Union, we will take additional measures to protect your information.
3.3 Using your information to improve our products and services
Interfood uses the information you provide to us to measure, analyse and improve our:
Products, based on your feedback
Website, based on your use
Newsletters, based on your interaction
Advertising, based on your interaction with them
Your information will be anonymised before it is used. We’re not interested in your particular situation but rather in trends and aggregated data.
3.4 Your privacy rights
Requests for access, correction and removal of your data
If you want to know what information we store about you, just ask and we will send you an overview of your personal information. No costs will be charged. If the information turns out to be inaccurate—or in case it appears to be stored in violation of data protection laws—we will correct or delete it.
Requests to stop using your data
You can also ask us to not use your information anymore or to stop using it. If you have given consent for the use of your information, you can withdraw that consent.
Questions and complaints
If you have a question about this Privacy Statement, please send an email to email@example.com.
If you have a complaint about the way we use your information or how we respond to your requests and questions related to privacy, you can also send a complaint to your national Data Protection Authority.
How to contact us and how we respond to your request
Requests can be made by clicking on the contact link on the website that forwarded you to this Privacy Statement or publishes this statement. You can also go to the contact page of the Interfood corporate website (www.Interfood.com) and find the contact details of the appropriate Interfood group company.
We may decline requests if we cannot verify your identity, your request is unreasonable or unspecific or in case your request jeopardizes the privacy of others.